Shipping policy
DOMESTIC SHIPPING RATES AND ESTIMATES
We offer $8.50 flat rate shipping to New Zealand, or free shipping for orders over $120.
| Shipping option | Estimated delivery time | Price |
| Standard shipping | Ships within 3 business days, 2-3 working days delivery | $8.50 NZD |
| Free shipping | Orders over $120 NZD | $0.00 NZD |
| Express shipping | Ships next business day, 1-2 working days delivery | $15.00 NZD |
INTERNATIONAL SHIPPING
We offer international shipping to Australia, the US and Canada.
AUSTRALIA
| Shipping option | Estimated delivery time | Price |
| Standard shipping | Shipped within 3 business days, 5-10 working days delivery | $12.50 AUD |
| Free shipping | Orders over $150 AUD | $0.00 AUD |
USA
| Shipping option | Estimated delivery time | Price |
| Standard shipping | Shipped within 3 business days, 6-13 working days delivery | $20.00 USD |
| Free shipping | Orders over $200 USD | $0.00 USD |
CANADA
| Shipping option | Estimated delivery time | Price |
| Standard shipping | Shipped within 3 business days, 6-13 working days delivery | $29.00 CAD |
| Free shipping | Orders over $280 CAD | $0.00 CAD |
Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tamara™ is not responsible for these charges if they are applied: they are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We offer free returns up to 30 days after delivery, if the item is unused and in its original condition. In the event that your order arrives damaged in any way, please email us as soon as possible at hello@tamara.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. For more information on returns, please read our returns policy.
If you have any further questions, please don't hesitate to contact us at hello@tamara.nz.